Development and evaluation of CAHPS questions to assess the impact of health information technology on patient experiences with ambulatory care.

ABSTRACT:

Background

Little is known about whether health information technology (HIT) affects patient experiences with health care.

Objective

To develop HIT questions that assess patients care experiences not evaluated by existing ambulatory Consumer Assessment of Health Plans and Systems (CAHPS) measures.

Research design

We reviewed published articles and conducted focus groups and cognitive testing to develop survey questions. We collected data, using mail and the internet, from patients of 69 physicians receiving care at an academic medical center and 2 regional integrated delivery systems in late 2009 and 2010. We evaluated questions and scales about HIT using factor analysis, item-scale correlations, and reliability (internal consistency and physician-level) estimates.

SUBMITTER: McInnes DK 

PROVIDER: S-EPMC3525454 | biostudies-literature | 2012 Nov

REPOSITORIES: biostudies-literature