Information technology systems in public sector health facilities in developing countries: the case of South Africa.

ABSTRACT:

Background

The public healthcare sector in developing countries faces many challenges including weak healthcare systems and under-resourced facilities that deliver poor outcomes relative to total healthcare expenditure. Global references demonstrate that information technology has the ability to assist in this regard through the automation of processes, thus reducing the inefficiencies of manually driven processes and lowering transaction costs. This study examines the impact of hospital information systems implementation on service delivery, user adoption and organisational culture within two hospital settings in South Africa.

Methods

Ninety-four interviews with doctors, nurses and hospital administrators were conducted in two public sector tertiary healthcare facilities (i

SUBMITTER: Cline GB 

PROVIDER: S-EPMC3570341 | biostudies-literature | 2013 Jan

REPOSITORIES: biostudies-literature