Factors affecting patients' trust and confidence in GPs: evidence from the English national GP patient survey.

ABSTRACT:

Objectives

Patients' trust in general practitioners (GPs) is fundamental to effective clinical encounters. Associations between patients' trust and their perceptions of communication within the consultation have been identified, but the influence of patients' demographic characteristics on these associations is unknown. We aimed to investigate the relative contribution of the patient's age, gender and ethnicity in any association between patients' ratings of interpersonal aspects of the consultation and their confidence and trust in the doctor.

Design

Secondary analysis of English national GP patient survey data (2009).

Setting

Primary Care, England, UK.

Participants

Data from year 3 of the GP patient survey: 5 660 217 questionnaires sent to patients aged 18 an

SUBMITTER: Croker JE 

PROVIDER: S-EPMC3657663 | biostudies-literature | 2013 May

REPOSITORIES: biostudies-literature