What do patients think about year-end resident continuity clinic handoffs? A qualitative study.

ABSTRACT:

Background

Although Internal Medicine year-end resident clinic handoffs affect numerous patients, little research has described patients' perspectives of the experience.

Objective

To describe patients' perceptions of positive and negative experiences pertaining to the year-end clinic handoff; to rate patient satisfaction with aspects of the clinic handoff and identify whether or not patients could name their new physicians.

Design

Qualitative study design using semi-structured interviews.

Participants

High-risk patients who underwent a year-end clinic handoff in July 2011.

Measurements

Three months post-handoff, telephone interviews were conducted with patients to elicit their perceptions of positive and negative experiences. An initial coding classifica

SUBMITTER: Pincavage AT 

PROVIDER: S-EPMC3710383 | biostudies-literature | 2013 Aug

REPOSITORIES: biostudies-literature