Impact of advanced (open) access scheduling on patients with chronic diseases: an evidence-based analysis.

ABSTRACT:

Background

The goal of advanced access scheduling is to eliminate wait times for physician visits by ensuring access to same-day appointments, regardless of urgency or health care need. The intent is to reduce delays in access, leading to improvements in clinical care and patient satisfaction, and reductions in the use of urgent care.

Objective

To evaluate whether implementation of an advanced access scheduling system reduced other types of health service utilization and/or improved clinical measures and patient satisfaction among adults with chronic diseases.

Data sources and review methods

A literature search was performed on January 29, 2012, for studies published from 1946 (OVID) or 1980 (EMBASE) to January 29, 2012. Systematic reviews, randomized controlled trial

SUBMITTER: Degani N 

PROVIDER: S-EPMC3796762 | biostudies-literature | 2013

REPOSITORIES: biostudies-literature