Laboratory test ordering and results management systems: a qualitative study of safety risks identified by administrators in general practice.

ABSTRACT:

Objective

To explore experiences and perceptions of frontline administrators involved in the systems-based management of laboratory test ordering and results handling in general medical practice.

Design

Qualitative using focus group interviews.

Setting

West of Scotland general medical practices in three National Health Service (NHS) territorial board areas.

Participants

Convenience samples of administrators (receptionists, healthcare assistants and phlebotomists).

Methods

Transcript data were subjected to content analysis.

Results

A total of 40 administrative staff were recruited. Four key themes emerged: (1) system variations and weaknesses (eg, lack of a tracking process is a known risk that needs to be addressed). (2) Doctor to administrator co

SUBMITTER: Bowie P 

PROVIDER: S-EPMC3918986 | biostudies-literature | 2014 Feb

REPOSITORIES: biostudies-literature