Understanding "revolving door" patients in general practice: a qualitative study.

ABSTRACT:

Background

'Revolving door' patients in general practice are repeatedly removed from general practitioners' (GP) lists. This paper reports a qualitative portion of the first mixed methods study of these marginalised patients.

Methods

We conducted qualitative semi-structured interviews with six practitioner services staff and six GPs in Scotland, utilizing Charmazian grounded theory to characterise 'revolving door' patients and their impact from professionals' perspectives.

Results

'Revolving door' patients were reported as having three necessary characteristics; they had unreasonable expectations, exhibited inappropriate behaviours and had unmet health needs. A range of boundary breaches were reported too when 'revolving door' patients interacted with NHS staff.

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SUBMITTER: Williamson AE 

PROVIDER: S-EPMC3930014 | biostudies-literature | 2014 Feb

REPOSITORIES: biostudies-literature