Assessing communication quality of consultations in primary care: initial reliability of the Global Consultation Rating Scale, based on the Calgary-Cambridge Guide to the Medical Interview.

ABSTRACT:

Objectives

To investigate initial reliability of the Global Consultation Rating Scale (GCRS: an instrument to assess the effectiveness of communication across an entire doctor-patient consultation, based on the Calgary-Cambridge guide to the medical interview), in simulated patient consultations.

Design

Multiple ratings of simulated general practitioner (GP)-patient consultations by trained GP evaluators.

Setting

UK primary care.

Participants

21 GPs and six trained GP evaluators.

Outcome measures

GCRS score.

Methods

6 GP raters used GCRS to rate randomly assigned video recordings of GP consultations with simulated patients. Each of the 42 consultations was rated separately by four raters. We considered whether a fixed difference between scores had

SUBMITTER: Burt J 

PROVIDER: S-EPMC3948635 | biostudies-literature | 2014 Mar

REPOSITORIES: biostudies-literature