Bridging care transitions: findings from a resident-staffed early postdischarge program.

ABSTRACT:

Problem

Academic medical centers face unique challenges to ensuring patient safety after a hospital discharge, including those related to providing patient follow-up care in practices staffed by residents who are not comfortable managing care transitions.

Approach

In 2011, the authors designed a quality improvement program for early postdischarge follow-up (bridge visits) at a resident primary care outpatient practice, using existing resources. The authors added a unique appointment template to the outpatient electronic health record to guide residents during the visit. Residents completed both postvisit and postprogram surveys regarding their experience with the program, and patients completed postvisit phone surveys regarding their satisfaction with the program.

Outcome

SUBMITTER: Lee JI 

PROVIDER: S-EPMC4026012 | biostudies-literature | 2013 Nov

REPOSITORIES: biostudies-literature