Is the patient satisfaction questionnaire an acceptable tool for use in a hospice inpatient setting? A pilot study.

ABSTRACT:

Background

The Patient Satisfaction Questionnaire (PSQ) is an assessment tool used to evaluate patients' perspectives of their doctor's communication and interpersonal skills. The present pilot study investigated whether the PSQ could be administered successfully in a hospice inpatient setting and if it is an acceptable tool for completion by patients and relatives in this context.

Methods

The study was conducted in two phases. A first phase was undertaken to establish the process of PSQ administration in a hospice inpatient ward. A second phase of questionnaire administration followed by semi-structured interviews explored inpatient experiences of the questionnaire process.

Results

Overall, 30 inpatients and one relative were invited to complete the PSQ across both p

SUBMITTER: Henriksen KM 

PROVIDER: S-EPMC4066835 | biostudies-literature | 2014

REPOSITORIES: biostudies-literature