Sociotechnical challenges to developing technologies for patient access to health information exchange data.

ABSTRACT:

Background

Providing patients with access to their medical data is widely expected to help educate and empower them to manage their own health. Health information exchange (HIE) infrastructures could potentially help patients access records across multiple healthcare providers. We studied three HIE organizations as they developed portals to give consumers access to HIE data previously exchanged only among healthcare organizations.

Objective

To follow the development of new consumer portal technologies, and to identify barriers and facilitators to patient access to HIE data.

Methods

Semistructured interviews of 15 key informants over a 2-year period spanning the development and early implementation of three new projects, coded according to a sociotechnical framework.

SUBMITTER: Ancker JS 

PROVIDER: S-EPMC4078272 | biostudies-literature | 2014 Jul-Aug

REPOSITORIES: biostudies-literature