A qualitative evaluation of general practitioners' views on protocol-driven eReferral in Scotland.

ABSTRACT:

Background

The ever increasing volume of referrals from primary care to specialist services is putting considerable pressure on resource-constrained health services while effective communication across fragmented services remains a substantial challenge. Previous studies have suggested that electronic referrals (eReferral) can bear important benefits for cross-organisational processes and patient care management.

Methods

We conducted 25 semi-structured interviews and 1 focus group with primary care providers to elucidate General Practitioners' (GPs) perspectives on information management processes in the patient pathway in NHSScotland, 1 focus group with members of the Scottish Electronic Patient Record programme and one interview with a senior architect of the Scottish Care

SUBMITTER: Bouamrane MM 

PROVIDER: S-EPMC4101875 | biostudies-literature | 2014 Apr

REPOSITORIES: biostudies-literature