Is there a relationship between patient satisfaction and favorable outcomes?

ABSTRACT:

Objective

Patient satisfaction with the health care experience has become a top priority for Centers for Medicare and Medicaid Services. With resources and efforts directed at patient satisfaction, we evaluated whether high patient satisfaction measured by HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) surveys correlates with favorable outcomes.

Methods

Medical centers were identified from the University HealthSystem Consortium database from 2011 to 2012. Variables included hospital characteristics, process measure compliance, and surgical outcomes. Chi-squared analysis was used to evaluate for variables associated with high patient satisfaction (defined as hospitals that scored above the 50th percentile of top box scores).

Results

We identi

SUBMITTER: Kennedy GD 

PROVIDER: S-EPMC4159721 | biostudies-literature | 2014 Oct

REPOSITORIES: biostudies-literature