Understanding high and low patient experience scores in primary care: analysis of patients' survey data for general practices and individual doctors.

ABSTRACT:

Objectives

To determine the extent to which practice level scores mask variation in individual performance between doctors within a practice.

Design

Analysis of postal survey of patients' experience of face-to-face consultations with individual general practitioners in a stratified quota sample of primary care practices.

Setting

Twenty five English general practices, selected to include a range of practice scores on doctor-patient communication items in the English national GP Patient Survey.

Participants

7721 of 15,172 patients (response rate 50.9%) who consulted with 105 general practitioners in 25 practices between October 2011 and June 2013.

Main outcome measure

Score on doctor-patient communication items from post-consultation surveys of patients fo

SUBMITTER: Roberts MJ 

PROVIDER: S-EPMC4230029 | biostudies-literature | 2014 Nov

REPOSITORIES: biostudies-literature