Patient satisfaction and quality of surgical care in US hospitals.

ABSTRACT:

Objective

The relationship between patient satisfaction and surgical quality is unclear for US hospitals. Using national data, we examined if hospitals with high patient satisfaction have lower levels of performance on accepted measures of the quality and efficiency of surgical care.

Background

Federal policymakers have made patient satisfaction a core measure for the way hospitals are evaluated and paid through the value-based purchasing program. There is broad concern that performance on patient satisfaction may have little or even a negative correlation with the quality of surgical care, leading to potential trade-offs in efforts to improve patient experience with other surgical quality measures.

Methods

We used the Hospital Consumer Assessment of Healthcare Provid

SUBMITTER: Tsai TC 

PROVIDER: S-EPMC4248016 | biostudies-literature | 2015 Jan

REPOSITORIES: biostudies-literature