Patients' perceived value of pharmacy quality measures: a mixed-methods study.

ABSTRACT:

Objective

To describe patients' perceived value and use of quality measures in evaluating and choosing community pharmacies.

Design

Focus group methodology was combined with a survey tool. During the focus groups, participants assessed the value of the Pharmacy Quality Alliance's quality measures in evaluating and choosing a pharmacy. Also, participants completed questionnaires rating their perceived value of quality measures in evaluating a pharmacy (1 being low value and 5 being high) or choosing a pharmacy (yes/no). Thematic analysis and descriptive statistics were used to analyse the focus groups and surveys, respectively.

Setting

Semistructured focus groups were conducted in a private meeting space of an urban and a rural area of a Mid-western State in the USA.

SUBMITTER: Shiyanbola OO 

PROVIDER: S-EPMC4305069 | biostudies-literature | 2015 Jan

REPOSITORIES: biostudies-literature