Characterising physician listening behaviour during hospitalist handoffs using the HEAR checklist.

ABSTRACT:

Background

The increasing fragmentation of healthcare has resulted in more patient handoffs. Many professional groups, including the Accreditation Council on Graduate Medical Education and the Society of Hospital Medicine, have made recommendations for safe and effective handoffs. Despite the two-way nature of handoff communication, the focus of these efforts has largely been on the person giving information.

Objective

To observe and characterise the listening behaviours of handoff receivers during hospitalist handoffs.

Design

Prospective observational study of shift change and service change handoffs on a non-teaching hospitalist service at a single academic tertiary care institution.

Measurements

The 'HEAR Checklist', a novel tool created based on review of e

SUBMITTER: Greenstein EA 

PROVIDER: S-EPMC4375540 | biostudies-literature | 2013 Mar

REPOSITORIES: biostudies-literature