Patients covertly recording clinical encounters: threat or opportunity? A qualitative analysis of online texts.

ABSTRACT:

Background

The phenomenon of patients covertly recording clinical encounters has generated controversial media reports. This study aims to examine the phenomenon and analyze the underlying issues.

Methods and findings

We conducted a qualitative analysis of online posts, articles, blogs, and forums (texts) discussing patients covertly recording clinical encounters. Using Google and Google Blog search engines, we identified and analyzed 62 eligible texts published in multiple countries between 2006 and 2013. Thematic analysis revealed four key themes: 1) a new behavior that elicits strong reactions, both positive and negative, 2) an erosion of trust, 3) shifting patient-clinician roles and relationships, and 4) the existence of confused and conflicting responses. When patients

SUBMITTER: Tsulukidze M 

PROVIDER: S-EPMC4416897 | biostudies-literature | 2015

REPOSITORIES: biostudies-literature