Understanding patient satisfaction ratings for radiology services.

ABSTRACT:

Objective

Under the Hospital Value-Based Purchasing Program of the Centers for Medicare & Medicaid Services, patient satisfaction accounts for 30% of the measures of and payments for quality of care. Understanding what drives patient satisfaction data and how the data are obtained, converted into scores, and formulated into rankings is increasingly critical for imaging departments. The objectives of this article are to describe the potential impact of patient satisfaction ratings on institutions and individuals, explain how patient satisfaction is rated and ranked, identify drivers that affect the ratings and rankings, and probe the resulting challenges unique to radiology departments.

Conclusion

Research results indicate that training providers to make simple modifications

SUBMITTER: Lang EV 

PROVIDER: S-EPMC4427188 | biostudies-literature | 2013 Dec

REPOSITORIES: biostudies-literature