Patients' Experiences with and Attitudes towards a Diabetes Patient Web Portal.

ABSTRACT:

Objective

A diabetes patient web portal allows patients to access their personal health record and may improve diabetes outcomes; however, patients' adoption is slow. We aimed to get insight into patients' experiences with a web portal to understand how the portal is being used, how patients perceive the content of the portal and to assess whether redesign of the portal might be needed.

Materials and methods

A survey among 1500 patients with type 1 and type 2 diabetes with a login to a patient portal.

Setting

62 primary care practices and one outpatient hospital clinic, using a combined patient portal. We compared patients who requested a login but never used it or once ('early quitters') with patients who used it at least two times ('persistent users').

Results

SUBMITTER: Ronda MC 

PROVIDER: S-EPMC4472519 | biostudies-literature | 2015

REPOSITORIES: biostudies-literature