Patient Experience Shows Little Relationship with Hospital Quality Management Strategies.

ABSTRACT:

Objectives

Patient-reported experience measures are increasingly being used to routinely monitor the quality of care. With the increasing attention on such measures, hospital managers seek ways to systematically improve patient experience across hospital departments, in particular where outcomes are used for public reporting or reimbursement. However, it is currently unclear whether hospitals with more mature quality management systems or stronger focus on patient involvement and patient-centered care strategies perform better on patient-reported experience. We assessed the effect of such strategies on a range of patient-reported experience measures.

Materials and methods

We employed a cross-sectional, multi-level study design randomly recruiting hospitals from the Czech Rep

SUBMITTER: Groene O 

PROVIDER: S-EPMC4494712 | biostudies-literature | 2015

REPOSITORIES: biostudies-literature