Drivers of Inpatient Hospital Experience Using the HCAHPS Survey in a Canadian Setting.

ABSTRACT:

Objective

To identify factors associated with patients' overall rating of inpatient hospital care.

Data sources

Two years of patient interview data (April 1, 2011 to March 31, 2013), linked to inpatient administrative records.

Study design

Patients rated their overall health on a scale of 0 (worst care) to 10 (best care) using the HCAHPS instrument administered via telephone, up to 42 days postdischarge. Logistic regression was used to generate odds ratios for each independent predictor.

Data extraction

HCAHPS data were linked to inpatient records based on health care numbers and dates of service. The outcome (overall health experience) was collapsed into two groups (10 vs. 0-9).

Principal findings

Overall hospital experience of 0-9 was associated with y

SUBMITTER: Kemp KA 

PROVIDER: S-EPMC4545343 | biostudies-literature | 2015 Aug

REPOSITORIES: biostudies-literature