Exploring demographic and lifestyle associations with patient experience following telephone triage by a primary care doctor or nurse: secondary analyses from a cluster randomised controlled trial.

ABSTRACT:

Background

The ESTEEM trial was a cluster randomised controlled trial that compared two telephone triage management systems (general practitioner (GP) or a nurse supported by computer decision support software) with usual care, in response to a request for same-day consultation in general practice.

Aim

To investigate associations between trial patients' demographic, health, and lifestyle characteristics, and their reported experiences of care.

Setting

Recruitment of 20 990 patients occurred between May 2011 and December 2012 in 42 GP practices in England (13 GP triage, 15 nurse triage, 14 usual care).

Method

Patients reported their experiences via a postal questionnaire issued 4 weeks after their initial request for a same-day consultation. Overall satisfaction

SUBMITTER: Warren FC 

PROVIDER: S-EPMC4552919 | biostudies-literature | 2015 Sep

REPOSITORIES: biostudies-literature