Development of an In-Patient Satisfaction Questionnaire for the Chinese Population.

ABSTRACT:

Background

Patients' satisfaction has been considered as a crucial measurement of health care quality. Our objective was to develop a reliable and practical questionnaire for the assessment of in-patients' satisfaction in Chinese people, and report the current situation of in-patients' satisfaction in the central south area of China through a large-scale cross-sectional study.

Design

In order to generate the questionnaire, we reviewed previous studies, interviewed related people, held discussions, refined questionnaire items after the pilot study, and finally conducted a large cross-sectional survey to test the questionnaire.

Setting

This study was conducted in three A-level hospitals in the Hunan province, China.

Results

There were 6640 patients in this large-

SUBMITTER: Wei J 

PROVIDER: S-EPMC4684244 | biostudies-literature | 2015

REPOSITORIES: biostudies-literature