Community-Level Quality Improvement and the Patient Experience for Chronic Illness Care.

ABSTRACT:

Objective

To determine whether chronically ill adults from communities participating in a community-level quality improvement effort reported greater improvement on four domains of patient experience: care coordination, patient satisfaction, provider interaction and support, and receipt of recommended care for diabetes.

Study setting

The Robert Wood Johnson Foundation's Aligning Forces for Quality (AF4Q) initiative provides multistakeholder alliances with funding and technical assistance to improve quality in their communities.

Study design

This is a quasi-experimental, pre-post study. We used a difference-in-difference approach to detect relative changes over time on 16 survey-based outcome measures representing the four patient experience domains.

Data collection

SUBMITTER: McHugh M 

PROVIDER: S-EPMC4722218 | biostudies-literature | 2016 Feb

REPOSITORIES: biostudies-literature