Primary Care Providers' Views of Patient Portals: Interview Study of Perceived Benefits and Consequences.

ABSTRACT:

Background

The United States government is encouraging physicians to adopt patient portals-secure websites that allow patients to access their health information. For patient portals to recognize their full potential and improve patient care, health care providers' acceptance and encouragement of their use will be essential. However, little is known about provider concerns or views of patient portals.

Objective

We conducted this qualitative study to determine how administrators, clinic staff, and health care providers at practices serving a lower income adult population viewed patient portals in terms of their potential benefit, areas of concern, and hopes for the future.

Methods

We performed in-depth interviews between October 2013 and June 2014 with 20 clinic person

SUBMITTER: Miller DP 

PROVIDER: S-EPMC4733220 | biostudies-literature | 2016 Jan

REPOSITORIES: biostudies-literature