Improving information availability in vascular surgical clinics. A service evaluation and improvement project.

ABSTRACT: This prospective service evaluation was designed to assess the availability of critical information required in vascular surgical clinics. All the data was collected via a repeated questionnaire, and the outcomes from each cycle were used to highlight where intervention was required to improve the surgical clinic experience. The first audit identified outpatient clinic deficiencies and allowed for problem analysis. Two Plan-Do-Check-Act (PDCA) cycles then were undertaken. Interventions following each cycle included consultant access to online duplex scans and secretarial access to referral letters. Results from the first cycle showed that approximately 20% of clinic appointments were missing information and only 30% of these issues were resolved during the clinic using a work around. Follo

SUBMITTER: Hurst K 

PROVIDER: S-EPMC4752700 | biostudies-literature | 2016

REPOSITORIES: biostudies-literature