Patients' Satisfaction with and Preference for Telehealth Visits.

ABSTRACT:

Background

One-quarter of U.S. patients do not have a primary care provider or do not have complete access to one. Work and personal responsibilities also compete with finding convenient, accessible care. Telehealth services facilitate patients' access to care, but whether patients are satisfied with telehealth is unclear.

Objective

We assessed patients' satisfaction with and preference for telehealth visits in a telehealth program at CVS MinuteClinics.

Design

Cross-sectional patient satisfaction survey.

Participants

Patients were aged ≥18 years, presented at a MinuteClinic offering telehealth in January-September 2014, had symptoms suitable for telehealth consultation, and agreed to a telehealth visit when the on-site practitioner was busy.

Main measures

SUBMITTER: Polinski JM 

PROVIDER: S-EPMC4762824 | biostudies-literature | 2016 Mar

REPOSITORIES: biostudies-literature