Communication Skills Training for Physicians Improves Patient Satisfaction.

ABSTRACT:

Background

Skilled physician communication is a key component of patient experience. Large-scale studies of exposure to communication skills training and its impact on patient satisfaction have not been conducted.

Objective

We aimed to examine the impact of experiential relationship-centered physician communication skills training on patient satisfaction and physician experience.

Design

This was an observational study.

Setting

The study was conducted at a large, multispecialty academic medical center.

Participants

Participants included 1537 attending physicians who participated in, and 1951 physicians who did not participate in, communication skills training between 1 August 2013 and 30 April 2014.

Intervention

An 8-h block of interactive didactic

SUBMITTER: Boissy A 

PROVIDER: S-EPMC4907940 | biostudies-literature | 2016 Jul

REPOSITORIES: biostudies-literature