Delivering a one-stop, integrated, and patient-centered service for patients with rheumatic diseases.

ABSTRACT:

Objective

To describe a one-stop, integrated rheumatology service and assess patient satisfaction.

Methods

A descriptive report and patient satisfaction survey of a rheumatology clinic model first developed in 1996 to enhance the patient "journey" through rheumatology services. A patient-satisfaction survey over a 3-week period assessed several aspects of care including quality of services, consultations, and patient education.

Results

All referrals are screened by a rheumatologist to pre-schedule laboratory/radiology/other tests for the visit. Upon arrival to the clinic, patients check-in at an electronic desk, and then complete the electronic GoTreatIT monitoring system which assesses patient-reported outcomes. The patient is reviewed by a doctor in a 30- to 60-min

SUBMITTER: Vare P 

PROVIDER: S-EPMC4941123 | biostudies-literature | 2016

REPOSITORIES: biostudies-literature