Dial a Doctor: Improving lines of communication on the acute admissions unit.

ABSTRACT: The Royal London Hospital operates a system of 'specialty take triage', meaning that multiple teams provide patient care on the hospital's Acute Admission Unit (AAU). The aim of this project is to ensure the medical team for each patient can be promptly and easily contacted. An initial staff survey and engagement with key stakeholders assessed the baseline situation and guided a series of interventions, including the creation of ward whiteboards and funding for more portable phones. During further improvement cycles representatives from each profession were recruited to promote the new system, working groups held, and presentations made at staff meetings. The staff survey was repeated to gauge improvement. The initial survey of 33 staff revealed that there was no reliable system for ascert

SUBMITTER: Schwartz F 

PROVIDER: S-EPMC4949606 | biostudies-literature | 2014

REPOSITORIES: biostudies-literature