Is Satisfaction with the Acute-Care Experience Higher amongst Consumers Treated in the Private Sector? A Survey of Public and Private Sector Arthroplasty Recipients.

ABSTRACT:

Background

Consumer satisfaction with the acute-care experience could reasonably be expected to be higher amongst those treated in the private sector compared to those treated in the public sector given the former relies on high-level satisfaction of its consumers and their subsequent recommendations to thrive. The primary aims of this study were to determine, in a knee or hip arthroplasty cohort, if surgery in the private sector predicts greater overall satisfaction with the acute-care experience and greater likelihood to recommend the same hospital. A secondary aim was to determine whether satisfaction across a range of service domains is also higher in the private sector.

Methods

A telephone survey was conducted 35 days post-surgery. The hospital cohort comprised eight pu

SUBMITTER: Naylor JM 

PROVIDER: S-EPMC4973896 | biostudies-literature | 2016

REPOSITORIES: biostudies-literature