Use of a service evaluation and lean thinking transformation to redesign an NHS 111 refer to community Pharmacy for Emergency Repeat Medication Supply Service (PERMSS).

ABSTRACT:

Objectives

To demonstrate the contribution of community pharmacy from NHS 111 referrals out of hours (OOH) for emergency supply repeat medication requests via presentation of service activity, community pharmacist feedback and lean thinking transformation.

Design

Descriptive service evaluation using routine service activity data over the pilot period; survey of community pharmacists, and service redesign through lean thinking transformation.

Setting

North East of England NHS 111 provider and accredited community pharmacies across the North East of England.

Participants

Patients calling the North East of England NHS 111 provider during OOH with emergency repeat medication supply requests.

Interventions

NHS 111 referral to community pharmacies for assessme

SUBMITTER: Nazar H 

PROVIDER: S-EPMC5013361 | biostudies-literature | 2016 Aug

REPOSITORIES: biostudies-literature