Experiences and preferences of patients visiting an otorhinolaryngology outpatient clinic: a qualitative study.

ABSTRACT:

Background

Patient-centred care has received considerable attention in the last few decades, but the patients' perspective remains underexposed. This study reports on an in-depth evaluation of patients' experiences and preferences at an otorhinolaryngology outpatient department.

Methods

Qualitative research was conducted on patients' experiences and preferences at an otorhinolaryngology outpatient department in an academic hospital. The study comprised two phases. First, semi-structured interviews were held with 22 patients. Second, results from the interviews were verified and deepened in a focus group (N = 7).

Results

Overall, experience with patient-centred care was positive at the outpatient department. Three of the six dimensions of patient-centred care predomina

SUBMITTER: van Leijen-Zeelenberg JE 

PROVIDER: S-EPMC5055258 | biostudies-literature | 2016 Apr

REPOSITORIES: biostudies-literature