Drivers of overall satisfaction with primary care: evidence from the English General Practice Patient Survey.

ABSTRACT:

Background/objectives

To determine which aspects of primary care matter most to patients, we aim to identify those aspects of patient experience that show the strongest relationship with overall satisfaction and examine the extent to which these relationships vary by socio-demographic and health characteristics.

Design/setting

Data from the 2009/10 English General Practice Patient Survey including 2,169,718 respondents registered with 8362 primary care practices.

Measures/analyses

Linear mixed-effects regression models (fixed effects adjusting for age, gender, ethnicity, deprivation, self-reported health, self-reported mental health condition and random practice effect) predicting overall satisfaction from six items covering four domains of care: access, helpfulness o

SUBMITTER: Paddison CA 

PROVIDER: S-EPMC5060812 | biostudies-literature | 2015 Oct

REPOSITORIES: biostudies-literature