Impact of referral templates on patient experience of the referral and care process: a cluster randomised trial.

ABSTRACT:

Objectives

To evaluate if a referral intervention improves the patient experience of the referral and treatment process.

Setting

Interface between 14 primary care surgeries and a district general hospital.

Participants

The 14 general practitioner (GP) surgeries (7 intervention, 7 control) in the area around the University Hospital of North Norway Harstad were randomised and all completed the study. Consecutive individual patients were recruited at their hospital appointment. A total of 500 patients were recruited with 281 in the intervention and 219 in the control arm.

Interventions

Dissemination of referral templates for 4 diagnostic groups (dyspepsia, suspected colorectal cancer, chest pain and chronic obstructive pulmonary disease) coupled with intermittent

SUBMITTER: Wahlberg H 

PROVIDER: S-EPMC5093387 | biostudies-literature | 2016 Oct

REPOSITORIES: biostudies-literature