Challenges of Implementing a Communication-and-Resolution Program Where Multiple Organizations Must Cooperate.

ABSTRACT:

Objective

To implement a communication-and-resolution program (CRP) in a setting in which liability insurers and health care facilities must collaborate to resolve incidents involving a facility and separately insured clinicians.

Study setting

Six hospitals and clinics and a liability insurer in Washington State.

Study design

Sites designed and implemented CRPs and contributed information about cases and operational challenges over 20 months. Data were qualitatively analyzed.

Data collection methods

Data from interviews with personnel responsible for CRP implementation were triangulated with data on program cases collected by sites and notes recorded during meetings with sites and among project team members.

Principal findings

Sites experienced small vic

SUBMITTER: Mello MM 

PROVIDER: S-EPMC5134344 | biostudies-literature | 2016 Dec

REPOSITORIES: biostudies-literature