Improving Communication and Resolution Following Adverse Events Using a Patient-Created Simulation Exercise.

ABSTRACT:

Objective

The response to adverse events can lack patient-centeredness, perhaps because the involved institutions and other stakeholders misunderstand what patients and families go through after care breakdowns.

Study setting

Washington and Texas.

Study design

The HealthPact Patient and Family Advisory Council (PFAC) created and led a five-stage simulation exercise to help stakeholders understand what patients experience following an adverse event. The half-day exercise was presented twice.

Data collection and analysis

Lessons learned related to the development and conduct of the exercise were synthesized from planning notes, attendee evaluations, and exercise discussion notes.

Principal findings

One hundred ninety-four individuals attended (86 Washingto

SUBMITTER: Gallagher TH 

PROVIDER: S-EPMC5134348 | biostudies-literature | 2016 Dec

REPOSITORIES: biostudies-literature