Case Outcomes in a Communication-and-Resolution Program in New York Hospitals.

ABSTRACT:

Objective

To determine case outcomes in a communication-and-resolution program (CRP) implemented to respond to adverse events in general surgery.

Study setting

Five acute-care hospitals in New York City.

Study design

Following CRP implementation, hospitals recorded information about each CRP event for 22 months.

Data collection methods

Risk managers prospectively collected data in collaboration with representatives from the hospital's insurer. External researchers administered an online satisfaction survey to clinicians involved in CRP events.

Principal findings

Among 125 CRP cases, disclosure conversations were carried out in 92 percent, explanations were conveyed in 88 percent, and apologies were offered in 72.8 percent. Three quarters of events did no

SUBMITTER: Mello MM 

PROVIDER: S-EPMC5134351 | biostudies-literature | 2016 Dec

REPOSITORIES: biostudies-literature