Encouraging Patient Portal Use in the Patient-Centered Medical Home: Three Stakeholder Perspectives.

ABSTRACT:

Background

Health care organizations are increasingly offering patients access to their electronic medical record and the ability to communicate with their providers through Web-based patient portals, thus playing a prominent role within the patient-centered medical home (PCMH). However, despite enthusiasm, adoption remains low.

Objective

We examined factors in the PCMH context that may affect efforts to improve enrollment in a patient portal.

Methods

Using a sociotechnical approach, we conducted qualitative, semistructured interviews with patients and providers from 3 primary care clinics and with national leaders from across a large integrated health care system.

Results

We gathered perspectives and analyzed data from 4 patient focus groups and one-on-one int

SUBMITTER: Fix GM 

PROVIDER: S-EPMC5141333 | biostudies-literature | 2016 Nov

REPOSITORIES: biostudies-literature