Perceived Case Management Needs and Service Preferences of Frequent Emergency Department Users: Lessons Learned in a Large Urban Centre.

ABSTRACT:

Objectives

This study aimed to explore the service needs and preferences of frequent emergency department users with mental health and addictions concerns who participated in a brief intensive case management intervention.

Methods

We conducted semi-structured individual interviews with 20 frequent emergency department users with mental health and addictions challenges, 13 service providers involved in the delivery of a brief case management intervention, and a focus group with intervention case managers. Thematic analysis was used to explore perceived service user profiles, service needs and preferences of care.

Results

Service users experienced complex health and social needs and social isolation, while exhibiting resilience and the desire to contribute. They describ

SUBMITTER: Kahan D 

PROVIDER: S-EPMC5176181 | biostudies-literature | 2016

REPOSITORIES: biostudies-literature