Patient engagement in the process of planning and designing outpatient care improvements at the Veterans Administration Health-care System: findings from an online expert panel.

ABSTRACT:

Context

There is a strong interest in the Veterans Administration (VA) Health-care System in promoting patient engagement to improve patient care.

Methods

We solicited expert opinion using an online expert panel system with a modified Delphi structure called ExpertLens^™ . Experts reviewed, rated and discussed eight scenarios, representing four patient engagement roles in designing and improving VA outpatient care (consultant, implementation advisor, equal stakeholder and lead stakeholder) and two VA levels (local and regional). Rating criteria included desirability, feasibility, patient ability, physician/staff acceptance and impact on patient-centredness and care quality. Data were analysed using the RAND/UCLA Appropriateness Method for determining consensus.

SUBMITTER: Khodyakov D 

PROVIDER: S-EPMC5217877 | biostudies-literature | 2017 Feb

REPOSITORIES: biostudies-literature