Investigation of the degree of organisational influence on patient experience scores in acute medical admission units in all acute hospitals in England using multilevel hierarchical regression modelling.

ABSTRACT:

Objectives

Previous studies found that hospital and specialty have limited influence on patient experience scores, and patient level factors are more important. This could be due to heterogeneity of experience delivery across subunits within organisations. We aimed to determine whether organisation level factors have greater impact if scores for the same subspecialty microsystem are analysed in each hospital.

Setting

Acute medical admission units in all NHS Acute Trusts in England.

Participants

We analysed patient experience data from the English Adult Inpatient Survey which is administered to 850 patients annually in each acute NHS Trusts in England. We selected all 8753 patients who returned the survey and who were emergency medical admissions and stayed in their ad

SUBMITTER: Sullivan P 

PROVIDER: S-EPMC5253549 | biostudies-literature | 2017 Jan

REPOSITORIES: biostudies-literature