Interventions to improve hospital patient satisfaction with healthcare providers and systems: a systematic review.

ABSTRACT:

Background

Many hospital systems seek to improve patient satisfaction as assessed by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys. A systematic review of the current experimental evidence could inform these efforts and does not yet exist.

Methods

We conducted a systematic review of the literature by searching electronic databases, including MEDLINE and EMBASE, the six databases of the Cochrane Library and grey literature databases. We included studies involving hospital patients with interventions targeting at least 1 of the 11 HCAHPS domains, and that met our quality filter score on the 27-item Downs and Black coding scale. We calculated post hoc power when appropriate.

Results

A total of 59 studies met inclusion criteria, out

SUBMITTER: Davidson KW 

PROVIDER: S-EPMC5290224 | biostudies-literature | 2017 Jul

REPOSITORIES: biostudies-literature