From the closest observers of patient care: a thematic analysis of online narrative reviews of hospitals.

ABSTRACT:

Objective

Patient-centred care has become a priority in many countries. It is unknown whether current tools capture aspects of care patients and their surrogates consider important. We investigated whether online narrative reviews from patients and surrogates reflect domains in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and we described additional potential domains.

Design

We used thematic analysis to assess online narrative reviews for reference to HCAHPS domains and salient non-HCAHPS domains and compared results by reviewer type (patient vs surrogate).

Setting

We identified hospitals for review from the American Hospital Association database using a stratified random sampling approach. This approach ensured inclusion of reviews of

SUBMITTER: Bardach NS 

PROVIDER: S-EPMC5360532 | biostudies-literature | 2016 Nov

REPOSITORIES: biostudies-literature