Exploring Systems That Support Good Clinical Care in Indigenous Primary Health-care Services: A Retrospective Analysis of Longitudinal Systems Assessment Tool Data from High-Improving Services.

ABSTRACT:

Background

Continuous Quality Improvement is a process for raising the quality of primary health care (PHC) across Indigenous PHC services. In addition to clinical auditing using plan, do, study, and act cycles, engaging staff in a process of reflecting on systems to support quality care is vital. The One21seventy Systems Assessment Tool (SAT) supports staff to assess systems performance in terms of five key components. This study examines quantitative and qualitative SAT data from five high-improving Indigenous PHC services in northern Australia to understand the systems used to support quality care.

Methods

High-improving services selected for the study were determined by calculating quality of care indices for Indigenous health services participating in the Audit and Best

SUBMITTER: Woods C 

PROVIDER: S-EPMC5364947 | biostudies-literature | 2017

REPOSITORIES: biostudies-literature