Physician communication coaching effects on patient experience.

ABSTRACT:

Background

Excellent communication is a necessary component of high-quality health care. We aimed to determine whether a training module could improve patients' perceptions of physician communication behaviors, as measured by change over time in domains of patient experience scores related to physician communication.

Study design

We designed a comprehensive physician-training module focused on improving specific "etiquette-based" physician communication skills through standardized simulations and physician coaching with structured feedback. We employed a quasi-experimental pre-post design, with an intervention group consisting of internal medicine hospitalists and residents and a control group consisting of surgeons. The outcome was percent "always" scores for questions rela

SUBMITTER: Seiler A 

PROVIDER: S-EPMC5497987 | biostudies-literature | 2017

REPOSITORIES: biostudies-literature