Quality of multiple sclerosis out-patient health care services with focus on patient reported experiences.

ABSTRACT:

Background

To investigate multiple sclerosis (MS) patients' satisfaction with out-patient follow-up in a general neurological hospital department. Patients with definite MS living in Vest-Agder county, Norway were invited to answer a questionnaire comprising one question regarding overall satisfaction, and 24 questions regarding demographics, disease characteristics, and experiences with different aspects of the health care services.

Results

Out of 330 invited patients, 159 responded (48%). Mean overall satisfaction with health care was 3.5 (SD = 1.03) on a 1-5 Likert scale (1 = not at all, 5 = to a very large extent). The best sub scores were given on confidence in the physician's competence (mean = 4.01), the physician speaks in an understandable way (mean = 4.07), expecta

SUBMITTER: Solheim AM 

PROVIDER: S-EPMC5501112 | biostudies-literature | 2017 Jul

REPOSITORIES: biostudies-literature