The Effect of Primary Care Provider Turnover on Patient Experience of Care and Ambulatory Quality of Care.

ABSTRACT:

Importance

Primary care provider (PCP) turnover is common and can disrupt patient continuity of care. Little is known about the effect of PCP turnover on patient care experience and quality of care.

Objective

To measure the effect of PCP turnover on patient experiences of care and ambulatory care quality.

Design, setting, and participants

Observational, retrospective cohort study of a nationwide sample of primary care patients in the Veterans Health Administration (VHA). We included all patients enrolled in primary care at the VHA between 2010 and 2012 included in 1 of 2 national data sets used to measure our outcome variables: 326,374 patients in the Survey of Healthcare Experiences of Patients (SHEP; used to measure patient experience of care) associated with 8441 P

SUBMITTER: Reddy A 

PROVIDER: S-EPMC5561428 | biostudies-literature | 2015 Jul

REPOSITORIES: biostudies-literature