Across US Hospitals, Black Patients Report Comparable Or Better Experiences Than White Patients.

ABSTRACT: Patient-reported experience is a critical part of measuring health care quality. There are limited data on racial differences in patient experience. Using patient-level data for 2009-10 from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), we compared blacks' and whites' responses on measures of overall hospital rating, communication, clinical processes, and hospital environment. In unadjusted results, there were no substantive differences between blacks' and whites' ratings of hospitals. Blacks were less likely to recommend hospitals but reported more positive experiences, compared to whites. Higher educational attainment and self-reported worse health status were associated with more negative evaluations in both races. Additionally, blacks rated minority-ser

SUBMITTER: Figueroa JF 

PROVIDER: S-EPMC5561548 | biostudies-literature | 2016 Aug

REPOSITORIES: biostudies-literature